Terms Of Service

Thanks for visiting Serums.my. Before exploring what we offer, let’s go through a few simple guidelines that help you have the best experience with us. All visitors and customers must agree to follow these Terms & Conditions when using our website or purchase anything from us.

Online Store & General Conditions

  • Visitor must be 18 or older to use our website.
  • Our products and services are for legal use only.
  • Please don’t upload any harmful files or viruses that disrupt our website.
  • If these terms are violated we will immediately terminate our services without notice.
  • We reserve the right to refuse service to anyone at any time for any reason.

Product Information

We are provider of high quality skincare products of authentic brands that works for your specific skin concerns. We share all product details, images, and prices honestly, but if there is a mistake we’ll let you know and give you the option to continue or just cancel your order. We also have right to discontinue any product due to unavailability.

Payment Policy

When you place an order it means you’re giving us the right information like your name, phone number, and address so we can smoothly deliver your item. 

We offer the following payment options for your convenience:

  • Cash on Delivery (COD): Pay cash when order is delivered to your doorstep.
  • Direct Bank Transfer: Orders will be processed once payment is confirmed.

Shipping & Delivery

  • Delivery time depends on your location but standard delivery in Malaysia is 3 to 4 working days.
  • Once your order is shipped, we’ll send you a tracking number so you can check anytime where is you order has reached.

Note: While we do our best to ship on time but Serums.my is not responsible for delays due to courier or unexpected events like bad weather or any other reason.

Returns & Refunds Policy

We do not offer cash refunds but returns are only accepted when you receive an incorrect/wrong product (which is very rare) or a physically damaged product.

Protecting Your Privacy

We collect your personal details like your name, contact info, and purchase history just to improve your shopping experience. Your information is only used to process your orders, providing you customer support, and marketing. We protect your data with strong security measures following the Personal Data Protection Act 2010.

Intellectual Property

All content on our website such as images, logos, text, and product details is owned by us.
Please do not copy, use, or share any of our content without getting our written permission.

Limitation of Liability

Use the products on your skin and try a small amount first to see if it suits you. We’re not responsible if something goes wrong because of how the product is used.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content, privacy policies, or practices.

Governing Law

These Terms & Conditions follow the laws of Malaysia. If any dispute arises, it will be handled only by the courts in Malaysia.

Contact Us

For any questions or clarifications regarding these Terms & Conditions, please reach out:

📧 Email: [email protected]